People living in a cell phone dead zone southwest of Ottawa finally have a new communications tower, but mobile service remains on hold.
That’s because a recently finished Rogers Communications cellular tower at the intersection of Tatlock and Clayton roads near the village of Clayton, Ont., is still waiting to be connected to a power source.
The rural area near Almonte has long been notorious for its poor 911 coverage — and a number of emergencies where prompt cellular service was needed but unavailable.
One February morning in 2018, a car carrying teenage siblings on their way to school hit black ice and plunged off a nearby bridge and into a river,
The brother and sister managed to escape from the icy water but weren’t able to reach help because they couldn’t get a cellular signal.
“We’re very fortunate,” said their father Chris Armstrong a year after the incident.
Dangerous work, missed opportunities
Though Steve Parfitt has worked as an arborist in his native Australia, the United Kingdom and eastern Ontario, the area around Clayton sticks out as particularly dangerous.
“This is pretty, pretty bad,” said Parfitt as he took a break from a tree felling job near Clayton’s main intersection.
Parfitt said when his crew comes to work in the area with their chainsaws, axes, wood chippers and other potentially lethal tools, they work out in advance where an emergency call can be made.
“Every second counts when you have a major cut,” he said.
At Fortune Farms, Jamie and Sherry Fortune eagerly await connection of the tower that has risen near their sugar bush.
“It’s been frustrating,” Jamie Fortune said.
Access to the internet would allow visitors who get lost find to their way out of the woods, and also post about their visit to the farm on social media.
“It will bring a whole new level of technology that we can use in the woods,” Fortune said.
‘We’re really excited’
The new tower is one of 17 planned for the area under a $300-million project announced in December by the Eastern Ontario Regional Network (EORN), the Government of Canada, the Government of Ontario and Rogers.
“Certainly there are definite areas where you’re only going to get one bar or no service, and that can be frustrating at times, for sure,” said Kurt Greaves, chief administrative officer for Lanark County.
“Clayton has been a dead spot for a long time,” he said. “There’s been talk in the past about new towers going up but it’s never happened, so we’re really excited.”
Greaves said it was his understanding that Hydro One would endeavour to connect the tower to the electrical grid by July. The electricity transmission and distribution service provider didn’t respond to questions from CBC in time for publication.
Greaves said he hopes Bell might also “co-locate” its wireless equipment on the new tower after it finally goes live.
In an email, a Bell spokesperson said there were “no immediate plans to leverage the tower in development,” but added Bell would continue to evaluate the opportunity.