The Ottawa Mission is grappling with a staggering increase in demand for its services, a spike it says is driven by a toxic drug supply, a severe lack of affordable housing and a rising number of newcomers seeking support, according to its annual report released Thursday.
In 2023, the charity reported over 1.1 million meals served, a dramatic rise from the 500,000 meals served annually before the COVID-19 pandemic. The organization also increased its food service capacity over that time.
Chef Ric Watson, The Mission’s director of food services, noted servings of special holiday meals have skyrocketed from 2,500 to as many as 17,000.
“Our food budget has really been strained,” Watson said.
According to the annual report, The Mission provided overnight shelter to an average of 187 individuals during its 2023-2024 fiscal year, and welcomed an average of 3,103 people each day.
To meet the growing need, The Mission has reached out to donors and relied on local food banks for support.
The Mission’s CEO Peter Tilley described the challenge of assisting so many clients, many of whom arrive without identification or immigration status.
“The pressure on us has increased tremendously,” Tilley said, adding that the charity’s food truck — initially launched in response to the COVID-19 pandemic — has become a crucial service as more people struggle to afford basic necessities including groceries.
City funding insufficient amid crisis
The City of Ottawa provides funding for basic shelter services, but Tilley said it’s insufficient to cover broader needs such as job training, mental health and addiction services, and primary care.
Tilley joined a recent appeal by Ottawa Mayor Mark Sutcliffe for increased support from provincial and federal governments to address the ongoing homelessness crisis.
Beyond shelter and meals, The Mission offers a range of essential services including primary, dental and eye care, as well as mental health and addictions treatment programs. It also provides hospice care, housing services, educational and employment support, job training, spiritual care and clothing to thousands of individuals in need.
Client David McKnight, 61, said despite the challenges, he’s found hope at The Mission.
After a difficult period marked by mental health challenges, McKnight called the facility a “blessing,” likening it to a “Hilton” hotel for those in need.
He expressed gratitude for the support he has received and said he’s focused on rebuilding his life after making significant changes, including giving up alcohol.